10400 Privacy Policy — Your Information, Our Responsibility
We understand that privacy is more than just words. At 10400, every data-related decision is made with the security and trust of our Malaysian users as the top priority.
1. Information We Collect
When you register or use the 10400 platform, we collect several categories of information to keep our services running smoothly, securely, and in a way that's relevant to you. This collection is done transparently and solely for the purposes stated in this policy.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account identity on the 10400 platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This information helps us optimise the user experience, especially on our mobile platform designed for Malaysian users.
Payment Information
All transactions on 10400 are conducted in Malaysian Ringgit (MYR). We record transaction details such as the payment method used, deposit and withdrawal amounts, and transaction timestamps. Full card numbers and sensitive payment details are not stored directly on our servers — they are handled by verified payment processors.
Cookies & Usage Data
We use cookies and similar tracking technologies to understand platform usage patterns, maintain login sessions, store language preferences, and personalise the content you see. Usage data includes pages visited, time spent, buttons clicked, and games played.
2. How Is This Information Used?
10400 uses the information collected solely for legitimate, responsible purposes that benefit our users. We do not sell your data to any third party for marketing purposes.
Your information is used for the following purposes:
- Account Management: Creating, verifying, and securing your account, as well as processing login and withdrawal requests.
- Transaction Processing: Ensuring deposits and withdrawals in MYR are processed accurately and securely.
- Service Improvement: Analysing usage patterns to improve the interface, performance, and overall gaming experience.
- Platform Security: Detecting and preventing fraudulent activity, duplicate accounts, or unauthorised access attempts.
- Communications: Sending important account notifications, policy updates, and relevant promotional offers (where you have opted in to receive them).
- Legal Compliance: Meeting KYC requirements and other legal obligations applicable in Malaysia.
We only process your data where there is a valid legal basis or a reasonable operational need to do so.
3. Cookies & Tracking Technologies
Cookies are small files stored on your device when you visit the 10400 platform. They play an important role in ensuring a smooth and secure user experience every time you log in.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
- Preference Cookies: Saving your personal settings such as language preference and display options so you don't have to reconfigure them each time.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions on the 10400 platform.
4. Data Storage & Security
All data collected by 10400 is stored on servers protected with industry-grade encryption. We employ the latest security protocols, including SSL encryption, to keep your data safe during transmission between your device and our servers.
The security measures we practise include:
- Data encryption at rest and in transit using the latest technology.
- Strict access controls ensure that only authorised personnel can access users' personal information.
- Round-the-clock system monitoring to detect any unauthorised access attempts.
- Regular security audits to keep our data protection systems up to date at all times.
We retain your data for as long as your account remains active or as required for operational and legal compliance purposes. When data is no longer needed, it is securely deleted or anonymised in accordance with established procedures.
5. Information Sharing & Your Rights
Third-Party Sharing
10400 does not sell, rent, or disclose your personal information to third parties for marketing purposes. We may share necessary information with selected third parties only in the following circumstances:
- Payment Processors: Required transaction information is shared with approved payment gateway providers to process deposits and withdrawals in MYR.
- Game Providers: Minimum technical data is required to ensure games run smoothly on our platform.
- Legal Requirements: We may disclose information to Malaysian authorities when required by law or court order.
All third parties we work with are required to comply with strict data protection standards and are only permitted to use your information for the specified purposes.
Your Rights as a User
As a 10400 user, you have full rights over your personal data. These rights include:
- Right of Access: You may request a copy of all personal information we hold about you.
- Right to Rectification: If any information is inaccurate or out of date, you have the right to update or correct it through your account settings.
- Right to Deletion: You may request the deletion of your account and personal data, subject to applicable legal record-retention requirements.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will process your request within a reasonable timeframe.
6. Policy Changes & How to Contact Us
Changes to This Policy
10400 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or relevant technological developments. Users will be notified of any significant changes via in-platform notifications or your registered email address.
The latest version of this Privacy Policy is always available on the 10400 website. The effective date will be updated at the top of this document. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. This policy should also be read together with Terms & Conditions and Responsible Gaming us for a full overview of how we operate.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is here to help. You can reach us via:
- Email: [email protected]
- FAQ: Visit our FAQ page for answers to common questions about privacy and your account.
We are committed to responding to every privacy-related enquiry within a reasonable timeframe and will take every report seriously to ensure your data remains safe on the 10400 platform.
Your Trust Is Our Priority
Still have questions about how 10400 protects your data? Visit our FAQ page or register now and enjoy a safe, secure gaming experience.