About Us — Get to Know 10400 Better
10400 is an online entertainment platform built exclusively for Malaysian users. From slots and Live Casino to Sports Betting and a Bahasa Melayu interface — all in one platform, accessible from your phone anytime.
A Platform That Gets How Malaysians Play
10400 isn't just another entertainment platform. It was built from the ground up with a single purpose — to deliver an online entertainment experience that truly fits the way Malaysians use their phones, choose their games and make payments.
We know that many Malaysian users access entertainment platforms exclusively via smartphone, use TNG or FPX for deposits, and are more comfortable with a Bahasa Melayu interface. That's why 10400 was built with all of this in mind from day one — not retrofitted as an afterthought.
With a regularly updated game library, a payment system that fits the local financial ecosystem and customer support that understands the Malaysian context, 10400 aims to be the go-to choice for online entertainment in the country.
The Mission & Vision Behind Every Decision We Make
To provide an online entertainment platform that is accessible, secure and enjoyable for every adult user in Malaysia — regardless of their device, location or technical background. We want every user to feel like this platform was made for them, not just adapted for them.
To become the most trusted and well-loved online entertainment platform among Malaysian users over the long term — not because we're the biggest, but because we understand local needs the best, operate with the most transparency and consistently deliver a satisfying experience.
What's on 10400
Five core pillars that make 10400 the complete platform for Malaysian users.
Hundreds of slot titles from a range of leading providers, covering both local and international themes. Available in demo mode so you can try them risk-free before playing with real money.
Baccarat, blackjack, roulette and Sic Bo tables with real dealers streamed live. A genuine casino experience without leaving home, optimised for mobile screens.
Local and international sports markets including football, badminton, cricket and esports. Odds are updated in real time with a wide range of bet types for every match.
Everything — from deposits to withdrawals, from slots to Live Casino — works fully on Android and iOS without any additional plugins. An official app is also available for a smoother, more stable experience.
The platform is written in Bahasa Melayu — not clunky machine translation, but natural, easy-to-understand language. This helps new Malaysian users get started without any confusion.
Security Isn't Optional — It's the Foundation
At 10400, the security of users' data and finances is a non-negotiable priority. All communication between your device and our servers is protected by SSL encryption, ensuring your personal information and financial details are never exposed to third parties.
The account system includes two-factor authentication that users can enable for an extra layer of security. Every deposit and withdrawal transaction goes through a strict verification process to prevent any unauthorised access.
On the fairness side, all slots and casino games use an RNG system that produces random outcomes which cannot be manipulated. Every round is independent and fair, with no external influence over the results.
- SSL encryption for all data
- Two-factor authentication available
- RNG for game fairness
- KYC process for account security
Customer Support That Understands Malaysian Users
10400's customer support team is available around the clock — 24 hours a day, 7 days a week. They're trained to help Malaysian users with common issues: deposit problems, promotion questions, game queries and withdrawal procedures.
Support is available via in-platform live chat and email. We prioritise fast responses and practical solutions — not generic replies that don't actually help. If you have a question that isn't answered in the FAQ, our support team is ready to assist you directly.
For general enquiries, you can reach us at: [email protected]
- In-platform live chat
- Email: [email protected]
- Operating hours: 24/7
- Support in Bahasa Melayu
Clear Information, Readable Terms
10400 is committed to operating transparently. All promotion terms, bonus conditions, privacy policies and terms of service are written in plain, easy-to-understand language and are accessible to anyone via the links at the bottom of the website.
We don't bury the important stuff in fine print. Every promotion comes with a clear breakdown of rollover requirements, validity periods and eligible games — so you can make an informed decision before claiming any offer.
Now That You Know Us — What's Next?
Register a 10400 account for free and start exploring all game categories. If you still have questions, our FAQ section covers almost every common query.